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ConsoleALERT®

ConsoleALERT

ConsoleALERT® provides PSAP supervisors with instant insights on the status, activities and performance of their team. Developed specifically for emergency communication centers, ConsoleALERT® enables dispatchers and call takers to request assistance directly from their console. Contact us to request a free demo! 

Alert

Assistance Request 

The dispatcher is requesting assistance from the PSAP supervisor. 

Telephone150

In-Call

Dispatcher/Call Taker is currently responding to an emergency call. 

Radio150

Radio

Dispatcher/Call Taker is communicating with first respondents.

Activity3

Active/Inactive

When active, the console icon is displayed in black. When inactive the console icon becomes faded. 

How Does It Work? 

Requesting Help

ConsoleALERT® is designed to help call takers and dispatchers in the PSAP to request assistance from their supervisors. When needed, operators simply press on the button to send a help request notification to the PSAP supervisor.

Status Light

When operators press on the button to request help, the status light flashes with a red light to alert nearby supervisors. The light can be deactivated by pressing back on the button or through the supervisors desktop application.

Floor Plan

The floor overview tab diplays the live status of call takers/dispatchers in the PSAP. Supervisors can see the occupancy of consoles and the tasks being performed by dispatchers. Most importantly, the floor plan provides a visual cue to supervisors when help is requested by operators.

Request A Free Demo

ConsoleALERT® provides PSAP supervisors with instant insights on the status, activities and performance of their team. Developed specifically for emergency communication centers, ConsoleALERT® enables dispatchers and call takers to request assistance directly from their dispatch console. Contact us to request a free demo!